At Mawqa3.com, we are committed to providing high-quality IT and web development services to our clients. We understand that our clients expect excellence, and we strive to meet and exceed those expectations. However, due to the nature of our services, we have specific policies regarding returns and refunds.

1. Satisfaction Guarantee

We aim to ensure that our clients are satisfied with the services provided. If you are not satisfied with the service, we encourage you to contact us immediately so that we can address any concerns and make the necessary adjustments.

2. Refund Policy

Eligibility for Refunds

Refund requests are considered in exceptional cases where:

• The services provided are substantially different from what was agreed upon in the contract.
• Significant deficiencies are identified, and we are unable to rectify the issues within a reasonable timeframe.

Non-Refundable Situations

• Signed Contracts: Once a contract has been signed by both parties, the agreement is binding, and we do not accept refund requests.
• Service Delivery: Refunds are not provided for services that have been delivered as agreed upon in the contract, even if the client decides not to use the service or changes their mind.

3. Process for Refund Requests

If you believe you are eligible for a refund based on the criteria above, please submit a formal refund request via email to support@mawqa3.com within 7 days of the service completion. Your request should include:

• A detailed explanation of the issue.
• Any supporting documentation or evidence.

Our team will review your request and respond within 10 business days. If a refund is approved, it will be processed and a credit will be applied to your original method of payment within 30 days.

4. Final Notes

Mawqa3.com reserves the right to update or modify this return policy at any time without prior notice. Any changes will be posted on our website and will apply to all services provided after the date of the change.